Knouen Mobile

Anywhere Access to Siebel CRM
Knouen Mobile provides your mobile workforce the tools they need to manage customer relationships anywhere, anytime, from the convenience of their smartphone.  By enabling sales and field services professionals to have a comprehensive view of the customer – opportunities, contacts, tasks, activities, service requests and more – Knouen Mobile improves productivity, decreases down time and helps your company build profitable customer relationships. 

Knouen Mobile enables your employees to be more effective and efficient while they are in the field by providing them the ability to access and interact with your Siebel® CRM system.  Using Knouen Mobile, users can log email activities in Siebel, view and update contacts, manage their calendars and search for customer information - all from their smartphone.

Empower Your Road Warriors
Knouen Mobile makes it easy for your sales and field service teams to access and update customer information in Siebel. Knouen Mobile integrates directly with the native e-mail, calendar and contact applications already on the device, which means there is no new application to have to learn.  This is different from other mobile solutions, which require using a separate application or going through a browser. 

Knouen Mobile eliminates the need to duplicate data between the smartphone, Microsoft® Outlook® and Siebel.  It updates Siebel so your users don’t have to.  They simply send e-mails, schedule appointments or add/update contacts and Knouen can enter these activities or changes in Siebel.  Knouen Mobile provides bi-directional synchronization of calendar, contacts and tasks to ensure that information is always current and synchronized between the smartphone, Siebel and Outlook.

Knouen Mobile leverages and extends the value of your Siebel system, and works on RIM BlackBerry®, Windows® phone and Apple iPhone™ smartphones.  Some of its key features include:

  • Smartphone calendar merged with Siebel and Outlook calendars
  • Real-time alerts for calendar updates made in Siebel
  • One click e-mail logging in Siebel
  • Comprehensive search for customer information

Configured to Your Company’s Needs
Knouen Mobile is highly extensible and is configured to your company’s unique sales processes and implementation of Siebel.  Application updates and changes can be easily made and proactively delivered through an over-the-air process.  Knouen Mobile provides administration tools, reports and application monitoring services to deliver complete control over your mobile CRM environment.